Question 1

What language does it answer in?

Accepted Answer

Italian. Idra introduces itself with your company name and copes with callers who explain the problem in a muddled way or in dialect.

Question 2

Does it adapt to the way I work?

Accepted Answer

Yes, all of it. Idra has no one-size script: it answers with your company name and the greeting you choose, knows the services you do and the ones you turn down, the area you cover, your hours and what you count as urgent. You decide whether it only collects details for your callback or books the appointment in your calendar, and where the alert goes, WhatsApp or Telegram. We set it up together at activation, around what you actually do, and you change it whenever you like. If you need something that is not on this list, write to us: we look at it together.

Question 3

What happens in an emergency?

Accepted Answer

It flags it to you straight away. If the caller talks about flooding or a boiler down in winter, Idra takes only the essentials, tells them you'll call back as soon as you can, and everything reaches you on WhatsApp marked urgent, at the top of the list.

Question 4

And if there's a smell of gas?

Accepted Answer

Then Idra puts the person first, and that is deliberate. Before any other question it tells the caller to leave the building, not touch any switch and call the fire service: keeping them on the phone would cost them the seconds they need to get out. The same goes for suspected carbon monoxide, which it routes to the medical emergency number, and for water reaching the electrical panel. You find out immediately afterwards, on WhatsApp.

Question 5

Does it book by itself or have me call back?

Accepted Answer

By default it takes the details, tells the customer you'll call back and sends everything to you on WhatsApp. That way you decide when to go and what to charge. If you prefer, you can turn on direct booking and Idra books the appointment in the hours you've set.

Question 6

Does it connect to my calendar?

Accepted Answer

Yes, to Google Calendar. Idra reads when you are busy, not what the events say, so with direct booking on it only offers the customer slots when you are actually free and writes the appointment into your calendar. If you prefer callbacks, the calendar only stops it from suggesting the wrong times.

Question 7

Can I try it before paying?

Accepted Answer

You can try it right now, above: the demo at the top of this page lets you talk to the real assistant, the same one that would answer your number. It is not a recording and we don't ask for a card. Once your line is live you also get a console where you write to it the way a customer would and watch what it does, action by action.

Question 8

What if I go over the calls included in my plan?

Accepted Answer

Nothing happens to your customers: Idra keeps answering, always. We ring you and move you up. For a sense of scale: Starter's 100 calls is more than three a day, every day, and those are only the calls you didn't take yourself. A tradesperson with one van doesn't reach that by working hard; they reach it by forwarding calls they could have answered — and that is what Sempre is for.

Question 9

Can I cancel or switch between monthly and annual?

Accepted Answer

Yes, any time: from the billing portal or by writing to us. Cancel within 14 days of purchase, monthly or annual, and we refund everything. After that, monthly simply isn't charged again and annual stays active until it ends. You can switch from monthly to annual whenever you like and save two months.

The receptionist for the trades.You work. Idra answers.

It answers, takes the details and tells you.

A customer calls and you can't pick up

It takes the details and understands the problem

It all lands on WhatsApp and you call back

You set the rules.Idra applies them on every call.

When it picks up

What you consider urgent

What it may do on its own

Coverage and excluded jobs

It plugs into what you already use.

WhatsApp

Google Calendar

SMS to the customer

Your existing number

Telegram

A different case?

Run the numbers for your business

One clear price, everything included

Starter

Pro

Sempre

Two minutes onthe phone

What tradespeople ask us